1. About WillowTile

WillowTile provides American Mahjong products, accessories, custom product development, wholesale services, and related content.

Some products or services displayed on our website may be available only through a quote or custom order rather than immediate online purchase.

WillowTile is the customer-facing brand used for our products and project services. Quotations, invoices and payment records may be issued under our registered business entity, Shenzhen Yunli Oriental Technology Co., Ltd.

2. Website Information

We aim to present product descriptions, specifications, images, colors, pricing, availability, and other information as accurately as reasonably possible.

However, differences may occur because of:

• screen and display settings
• photography and lighting
• material variations
• production tolerances
• handmade or custom elements
• product improvements

We may correct errors or update website information when necessary.

3. Product Images & Samples

Product photographs, renderings, digital mockups, and samples are intended to help customers understand a product or customization concept.

For custom projects, digital colors may appear differently from physical materials or printed products.

Where color, material, artwork, or finish is important to a custom project, we may recommend or require physical sample approval before production.

4. Quotes & Custom Orders

Submitting a quote request does not create a purchase agreement.

Custom and wholesale quotations may depend on:

• quantity
• product specifications
• customization level
• packaging
• accessories
• shipping destination
• production timeline
• material availability

A custom project becomes confirmed only after the applicable quotation, specifications, payment requirements, and other agreed project terms have been accepted.

5. Custom Artwork & Customer Materials

If you provide WillowTile with logos, artwork, trademarks, photographs, designs, or other materials for customization, you represent that you have the necessary rights or permission to use those materials.

You remain responsible for obtaining any required intellectual property permissions.

WillowTile may decline a customization request where we reasonably believe submitted material may violate intellectual property rights, applicable law, or our policies.

6. Samples & Production

Samples, prototypes, or digital proofs may be used to confirm elements such as design, color, dimensions, materials, printing, packaging, or construction before larger production runs.

Custom manufacturing can involve reasonable production tolerances.

Where a customer approves a final sample or proof, production will generally be based on that approved specification, subject to any separately agreed tolerances or manufacturing requirements.

7. Pricing & Payment

Prices displayed on the WillowTile website are provided in the currency indicated on the applicable page and may change unless a price has already been confirmed through an accepted order, invoice, or quotation.

For custom, wholesale, private-label, and other made-to-order projects, pricing may vary based on:

• order quantity
• tile specifications
• customization requirements
• artwork or printing
• packaging
• accessories
• sampling requirements
• shipping destination
• production requirements

The applicable quotation or invoice will specify the payment requirements for the project.

Payment Methods

Depending on the type of order, WillowTile may accept payments through third-party payment providers such as:

• PayPal
• PingPong
• other payment methods made available by WillowTile

Available payment methods may vary by customer, country, currency, order value, or transaction type.

Payment Processing

Payments made through third-party payment providers are also subject to the applicable provider’s terms, privacy policies, verification procedures, and security requirements.

WillowTile does not control a third-party payment provider’s independent services or account-verification decisions.

Custom & Wholesale Orders

Custom and wholesale projects may require a deposit or other agreed payment before sampling, procurement, customization, or production begins.

Any remaining balance and applicable payment deadline will be stated in the quotation, invoice, or other agreed order documentation.

Unless otherwise agreed in writing, production timelines begin only after required payments, artwork, specifications, and approvals have been received.

Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification before an order is accepted or production begins.

If a payment cannot be verified or is declined by the payment provider, WillowTile may place the order on hold until the issue is resolved.

Fees, Taxes & Currency Conversion

Depending on the transaction, customers may be responsible for applicable taxes, duties, bank charges, payment-provider fees, or currency-conversion charges where disclosed or required.

Any fees charged independently by a customer’s bank, card issuer, PayPal, PingPong, or another payment provider are governed by that provider’s terms.

Refunds

Where a refund is approved under the applicable WillowTile Returns Policy, Damage Guarantee, or individual order agreement, refunds will generally be issued through the original or otherwise agreed payment method.

Processing times may vary depending on the payment provider and financial institution.

8. Shipping & Delivery

Estimated production and delivery times are provided in good faith but may vary depending on order type, customization, destination, carrier conditions, customs processing, weather, or other circumstances outside our reasonable control.

Please review our Shipping Policy for current shipping information.

For custom and wholesale orders, the shipping method, estimated timeline, costs, and applicable delivery terms may be specified separately in the quotation or order agreement.

9. Returns & Custom Products

Return eligibility depends on the type of product purchased.

Standard products may be eligible for return according to our published Returns Policy.

Personalized, custom-made, private-label, wholesale, or specially produced products may have different return or cancellation conditions because they are produced specifically for the customer.

Any special conditions applicable to a custom order should be communicated before production begins.

10. Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, or materially different from the confirmed order, please contact WillowTile promptly and provide relevant order information and photographs where appropriate.

We will review the issue and determine an appropriate solution according to the applicable order terms and our Damage Guarantee or other customer service policies.

11. Replacement Tiles & Parts

WillowTile may provide replacement tiles or components for certain products.

Replacement availability depends on the collection, design, production status, inventory, and ability to match the original product.

We cannot guarantee indefinite availability of every discontinued tile, color, design, or component.

12. Intellectual Property

Unless otherwise stated, WillowTile’s website content — including original text, branding, logos, graphics, product designs, photographs, illustrations, and other materials — is owned by or licensed to WillowTile and is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or create unauthorized derivative works from WillowTile content without permission.

13. Educational Content

Mahjong guides, articles, FAQs, and other educational materials provided by WillowTile are intended for general informational purposes.

Rules and playing conventions may vary between organizations, groups, editions, and styles of Mahjong.

Players should refer to the rules applicable to the version or organization under which they are playing.

14. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping providers, analytics platforms, or other websites.

Their services may be governed by separate terms and privacy policies.

15. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, WillowTile will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Changes to These Terms

We may update these Terms & Conditions as our website, products, or business practices evolve.

The current version will be posted on this page with an updated revision date.

18. Contact

Questions about these Terms & Conditions can be submitted through the WillowTile Contact page.